AI & Automation

AI Customer Support Agent

An AI support agent that works inside Salesforce, resolves common issues around the clock, and hands off cleanly to your team when a human is needed.

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What it does

We design and build an AI support agent on Agentforce that answers customer questions, resolves routine issues, and creates cases directly in Service Cloud. It works 24/7, stays on brand, and escalates to a human agent with full context whenever a conversation needs one.

What's included

Agent design grounded in your knowledge base and policies
Case creation and updates in Service Cloud
Clean handoff to human agents with conversation context
Guardrails, testing, and tone tuning
Reporting on deflection and resolution rates

Ideal for

Support teams with high ticket volume and repetitive questions
Companies already on Service Cloud, or moving to it
Teams that want 24/7 coverage without adding headcount

Questions

Does it replace our support team?

No. It handles routine, repetitive questions and creates cases, freeing your team for the conversations that need a human. It hands off with full context whenever needed.

Which channels does it work on?

It can run on your website, in-app, and other Service Cloud channels. We scope the right channels during discovery.

How do you keep it accurate?

The agent is grounded in your approved knowledge base and policies, with guardrails and testing before go-live, plus reporting so you can see how it performs.

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